"It's an unexpected surprise to be stopped in our shop areas by our supervisors to hear, 'Hey, that training class was really good and that guy made a lot of sense.' I asked if what they are learning is being applied to anything they are doing in their daily jobs. 'Absolutely! Bob definitely gives us new things to talk about and try. There are things we've had before in training that didn't sound like they would work for us, but Bob tells it differently, and with all the scenarios, videos, and materials he uses, it hits home a lot.'"

Vickie L. Snyder, Human Resources Manager, Liebherr Aerospace Saline, Inc.