One of the most effective time and priority management techniques is to understand when, what, and how to let go of the stuff that is cluttering up your week. You can't do it all. If you try, you scatter your efforts over everything and your satisfaction in the end is lost in a pile of "should haves" and "could haves."

Outstanding customer service is why we continue to frequent particular restaurants, grocery stores, and even hospitals. We enjoy being “attended to” in a manner that makes us feel like we are not only appreciated for our business, but also understood regarding our individual needs.

This question reminds me of the Dr. Seuss tale of the North-Going Zax who ran into the South-Going Zax on the same road. As they came to the same place, they bumped, stood foot to foot; each protesting that the other was blocking their path.

This is a four-part series about goal setting that was featured in the Weekly Coach. We had an overwhelming response to the series, so we decided to put it in our blog. Feel free to copy it and send it to others.

Successful problem solving comes from a true appraisal of the role each of us plays in the problems we encounter. We are all familiar with the school-yard bully who strikes terror and creates chaos for those easily intimidated.