Resolving Conflict & Difficult Issues

This workshop provides training in understanding and utilizing approaches to handling conflict. Each participant gains an insight into their normal mode of resolution and explores effective alternatives for handling difficult situations.

Topics Covered:

• defining the causes of conflict
• analyzing the five conflict positions
• understanding your own style through self-assessment
• understanding other employees and their values
• identifying barriers to achieving agreement
• designing new strategies for handling difficult issues
• learning how to run a successful intervention